Privacy Policy

Your privacy is important to you and to us. So we'll protect the information you share with us.

Any users who sign up to use the services provided by Zolanta Ltd are requested to read the Privacy Policy and Terms and Conditions, and to comply by its requirements and restrictions.

Collecting Information

Zolanta Ltd is the sole owner of the information collected on www.zolanta.com. We collect information from our users at several different points on our Web site.

In order to use the zolanta.com website, a user must first complete the registration form. During registration a user is required to give contact information (such as name and email address).

All registration data can be updated by users to keep it correct and up to date, and all information is stored in a secure environment and accessed only by the Zolanta staff for operational use.

Information Use Profile

We store information that we collect through cookies, log files and forms, to create a profile of our users. Over time, collected profiles help to improve the content of the site for yourself and other users. We do not share any of your personal information with third parties, other than during the buying and selling process.

Cookies

A cookie is a piece of data stored on your computer. Usage of a cookie is in no way linked to any personally identifiable information while on our site. By accepting a cookie on our site, you would only have to log in a password once, thereby saving time and making it easier for you. If you reject the cookie, you may still use our site, but will constantly be required to enter identification details repeatedly.

Log Files

Like most Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), date/time details, etc. These details are not linked to personally identifiable information. Again, the log files help us to make the site work better for you.

Communications from the Site

We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special events, and a newsletter. If you wish to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for the privacy of our users, we give you the option to not receive these types of communications.

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send you an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Customer Service

We communicate with you on a regular basis to provide requested services, and with issues relating to your account we reply via live help, email or phone, in accordance with your wishes.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law, where such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

In addition, we may provide any information to enforcement agencies as part of a criminal investigation, such as fraud, copyright or listing/sale/purchase of illegal items, or report such an occurrence.

Address Verification

We may use a number of verification checks (electoral register, postal checks etc) to verify your identity and address, to reduce the risk of fraudulent behaviour affecting our users. All new users will at some point be verified by our address check and if the user is found to be using false information then his/her account will be terminated after a period of warning and the chance to correct the details.

Telephone Checks

In order for this Web site to further enhance its ability to verify users, the Zolanta staff may carry out random verification checks. This ensures that registered users do not input false details and can be contacted. Telephone conversations may be recorded for training purposes and to improve the quality of the checks.

Correcting/Updating/Deleting Personal Information

If your personally identifiable information changes (such as address and/or postal code, phone, or email), or if you no longer require our service, and are unable to change the details yourself, please contact support@zolanta.com so that we can keep your information up to date.

Consent

By providing your information to Zolanta Ltd, you agree to the use of that information as set out in these pages. Any changes to this policy will be posted on this page, and also on other parts of the website, so that you remain fully informed at all times.

Contact Information

We value the views of our users, so if you have any questions or suggestions regarding our privacy policy, please contact us at: support@zolanta.com

Zolanta Limited

Registered in England & Wales Reg. No. 06227709
Registered Office: The Meridian, 4 Copthall House, Station Square, Coventry, West Midlands, UK, CV1 2FL